Exchange & Refund Policy

This policy covers purchases from ALaram: business software and Cost Estimator subscriptions, ALaramLMS software and setup services, and Samt credit packs. These are digital products and services, so no physical shipment needs to be returned. Your rights under applicable Saudi law are preserved.

You may request cancellation within seven days after receiving a product or contracting for a service, provided you have not used or benefited from it, subject to statutory exceptions. This includes unused subscriptions and credit packs where refund conditions apply.

If you were charged incorrectly or more than once for the same purchase, we verify the transaction and refund the amount not due. For defects or a failure to match the agreed description, you may request a remedy, replacement, or refund as applicable. Starting to use the service does not, by itself, remove these rights.

Statutory exceptions for used or downloaded software and products made to a customer's specifications apply, while rights relating to defects and non-conformity remain. Setup and customization scope and milestones are agreed before work starts; cancellation is reviewed against work actually completed and the agreed terms.

Credits spent on a correctly delivered service are not treated as unused credits. If credits were deducted without the service being delivered because of a fault, we investigate and restore the credits or refund the applicable amount. Adding credits to an account does not itself count as consuming them.

Contact us to request a plan change. We explain any price difference and the effective date before you agree. You can request cancellation of renewal at any time without a cancellation fee; access continues until the paid term ends unless an approved refund requires access to end. Stopping renewal does not automatically refund time already used or limit valid refund rights.

Send your request using the email or WhatsApp below. Include your name, the email associated with your order, the product or plan, the order or payment reference, the date, and the reason. Describe any fault. Do not send a full card number, security code, or one-time verification code.

We review your request and send a decision or ask for missing information within three business days of receipt. Once approved, we initiate the refund within seven business days, to the original payment method where possible, and send confirmation. Your bank or payment provider may take additional time to post it; we can help you follow up using the refund reference.

We explain the refund amount and any adjustment before processing. We do not charge a fee to correct duplicate or incorrect charges. For updates on an existing request, contact us with its reference.