Delivery & Activation Policy

ALaram provides software and online services in Saudi Arabia. Delivery is through the account or email associated with your order, or via an access link and setup instructions. These products have no physical shipments or shipping fees.

Review the package description, price, subscription term, or one-time purchase details. For orders arranged with our team, we confirm the scope, final total, any tax or additional services, and delivery date before sending a payment link. Any third-party costs are disclosed before you agree to them.

Subscriptions: access to the selected plan with its start and end dates. ALaramLMS: an application copy for the application package, or project setup and launch within the agreed scope for the full-setup package. Samt: the purchased credit pack is added to the account associated with the transaction after payment confirmation.

The activation or delivery date is stated in your order confirmation before payment, according to the package and setup requirements. Launch services may require domain details and accounts for connected services; we explain what is needed and when, and notify you of any delay and the expected completion date.

If delivery is late or activation fails, contact us with your order reference for investigation or to request cancellation and any refund due. Delivery-delay rights under Saudi e-commerce law apply; the operational arrangements here do not remove those rights.

Check your inbox, spam folder, and the account used for the purchase, then contact us with your order or payment reference. If you were charged but access or credits are missing, let us investigate before paying again to avoid a duplicate payment.